Service Plans

/Service Plans
Service Plans2017-12-20T09:42:29+00:00

Service Plans

Mindray warrants that its products will be free from defects in workmanship and materials for the number of years shown on the original invoice. During this time Mindray will repair or replace any defective component at no charge for labor and/or materials. This warranty does not cover consumable items such as (but not limited to) batteries and external cables.

Extended Warranty

Mindray offers an extended warranty on all products at point of sale.

Value Added – Extended warranties can be purchased for up to 5 years. An extension of an equipment warranty can provide the following advantages:

  • Emergency Service Dispatch – 24 x 7, 365 days dispatch to Mindray factory trained field service engineers
  • Service Repair or Preventive Maintenance – includes all repair parts (except consumables), labor, and travel at no additional charge
  • Equipment history available from time of purchase
  • Software updates
  • Loaners available at no charge
  • Includes all service calls during regular business hours Monday – Friday 8:30 a.m. – 5:30 p.m. local time, excluding holidays

Post Warranty Service Offerings

Mindray offers an assortment of post-warranty service options allowing each customer to tailor the level of service assistance needed for their organization.  These additional years of service coverage can be purchased at any time and provide a fixed cost of ownership while ensuring the equipment is properly maintained.

For additional information call 877.913.9663, option #4 to speak with a member of our service operations team.

Service Agreements

From a full asset protection program, to emergency service with or without preventive maintenance, we will support your in-house needs, whatever your requirements, with a cost-effective service program. You can rely on Mindray to ensure equipment has been thoroughly tested, meets product specifications, and is fully configured for patient use.

Customer Advantages

  • Performance assurance through preventive maintenance
  • Factory trained field service engineers
  • Reduced down-time due to regular preventive maintenance
  • Loaner availability at no charge
  • Projected expense per unit
  • Reduced administrative work with one purchase order per year, or multiple years, the choice is yours.
  • Service calls during regular business hours M-F excluding holidays
  • All parts for repairs (excluding consumables), labor, and travel are furnished at no additional charge
  • Update of equipment with latest design improvements
  • JCAHO compliance with documentation and equipment labeling
  • Equipment history available from time of purchase

Service Agreement Options

We offer the following service agreement options to all direct purchase customers:

Preventive Maintenance Visits: During preventive maintenance visits all covered equipment will undergo operational and functional inspection along with field calibration. All covered equipment is checked for patient safety and a written record of services performed is provided to the customer.

Electrical Safety Inspection Visit: During safety inspection visits all covered equipment will undergo electrical inspection, and a written record of service performed is provided to the customer

Bio-Medical Assistance Programs: Developed specifically to assist customers who maintain our equipment themselves with competently trained Staff.