Technical Support

/Technical Support
Technical Support 2017-12-20T09:46:03+00:00

Technical Support

techguyWe are constantly working to ensure that your Mindray systems when installed are fully operational and up-to-date. However, we know that the unexpected can occur from time to time. When it does, know that we have your back. The Mindray Technical Support team is strongly committed to maintaining the up time of your systems and is ready to offer you expert support whether remotely (when applicable), via phone, or in person.

Remote Technical Support

You can reach us in the manner that best meets your needs, via phone or by submitting a service request.

For assistance with technical issues, call:

877.913.9663 (toll free)
650.316.3199 (outside North America)

We offer live remote support Monday – Friday (excluding U.S. holidays)

Patient Monitoring and Anesthesia:   8:30 a.m. to 5:30 p.m. ET
Ultrasound:   8:00 a.m. to 8:00 p.m. ET

After hours, our centralized resources will respond to your call and access the appropriate support personnel to assure timely communication and the most effective response.

You can also report an issue using this form>>

Field Service Organization

Our Field Service Organization consists of field service engineers and managers who are:

  • Available 24 x 7
  • Fully trained in our corporate training facilities
  • Continually kept abreast of latest product information
  • Fully stocked with service parts and loaner or rental equipment
  • Ready to respond to requests for service within two hours

Each field service engineer is committed to ensuring uninterrupted operation of your systems and your continued satisfaction.

On-Site Technical Service

We’re committed to the pursuit of excellence, in every aspect of our service organization and in the partnerships we establish with our customers.

Dispatch Call Center

With a single call to our Dispatch Call Center you can schedule timely, cost effective service quickly and efficiently. Our resources are available 24 hours a day, 7 days a week.

To schedule service call:

877.913.9663 (toll free)
650.316.3199 (outside North America)

We are available to speak with you live Monday – Friday (excluding U.S. holidays)

Patient Monitoring and Anesthesia:   8:30 a.m. to 5:30 p.m. ET
Ultrasound:   8:00 a.m. to 8:00 p.m. ET

After hours, our centralized resources will respond to your call and will access the appropriate support resources to assure timely communications and the most effective response.

Mindray Repair Centers

Our Repair Centers are located in Mahwah, New Jersey and San Jose, California. Each location is staffed with a team of professional service specialists.

Mail-In Service

Ready to meet your mail-in service and maintenance needs, the Mindray Repair Centers are proud to deliver cost-effective repair and rapid turn-around.

With a single phone call you can:

  • Schedule timely cost-effective service
  • Arrange for loaner equipment to minimize downtime while equipment is being serviced
  • Be assured that your equipment is being serviced by highly trained professionals

Replacement/Repair Parts

We only use Mindray certified replacement parts, diagnostic software, preventive maintenance kits and accessories.

Loaner Equipment

In the event customer equipment cannot be repaired on-site, loaner equipment is available for most products. This allows the customer to continue to provide services while equipment is being repaired. There is no charge for loaners while a product is under warranty or contract.

Rental Equipment

To support peak periods or emergencies day or night, when you’re faced with the need for additional equipment, your Field Service Engineer can deliver compatible rental equipment within hours.

Rely on us to provide only equipment that’s been thoroughly tested, meets product specifications, and is fully prepared for patient use. Please call for rates and availability.

Available Rental Equipment

  • A5 Anesthesia Systems
  • Accutorr Monitors
  • DPM Monitors
  • Passport Series Monitors
  • V-Series Monitors
  • Gas Monitoring Products
  • BeneVision Central Station
  • Panorama Central Station
  • Panorama Displays

For rental equipment pricing and availability call: 877.913.9663, option #8 (Service Dispatch)
or e-mail us at: contracts@mindray.com