We are constantly working to ensure that your Mindray systems when installed are fully operational and up-to-date. However, we know that the unexpected can occur from time to time. When it does, know that we have your back. The Mindray Technical Support team is strongly committed to maintaining the up time of your systems and is ready to offer you expert support whether remotely (when applicable), via phone, or in person.
Remote Technical Support
You can reach us in the manner that best meets your needs, via phone or by submitting a service request.
For assistance with technical issues, call:
877.913.9663 (toll free)
650.316.3199 (outside North America)
We offer live remote support Monday – Friday (excluding U.S. holidays)
Patient Monitoring and Anesthesia: 8:30 a.m. to 5:30 p.m. ET
Ultrasound: 8:00 a.m. to 8:00 p.m. ET
After hours, our centralized resources will respond to your call and access the appropriate support personnel to assure timely communication and the most effective response.
You can also report an issue using this form>>