Ultrasound Warranty

SCOPE

The following warranty summary is effective for ultrasound solutions purchased directly from Mindray North America and shipped starting January 4, 2016. For ultrasound solutions purchased from Mindray authorized distributors (“Distributors”), please contact your Distributor directly for the warranty statement.

TERM

Mindray North America (“Mindray”) warrants that its Mindray and Mindray-ZONARE ultrasound solutions, when purchased directly from Mindray, will be free from defects in workmanship and materials for a period set forth below from the date of Mindray shipment:

  • New ultrasound systems (main units) and transducers (excluding mechanical transducers as defined below): Five (5) years.
  • New mechanical transducers (including TEE and 3D/4D transducers): One (1) year.
  • New serialized accessories (including but not limited to UMT-300 cart, ECG Module, and DVD Writer): One (1) year.
  • New non-serialized accessories (including but not limited to needle guides, ECG cables, power cords): Ninety (90) days.
  • Mindray Certified Refurbished ultrasound systems and transducers (excluding mechanical transducers as defined below): One (1) year.
  • Mindray Certified Refurbished mechanical transducers (including TEE and 3D/4D transducers): Six (6) months. 
Not covered under this warranty are consumable items such as, but not limited to, gel, paper, traveling carrying cases, and batteries.

REPAIR OR REPLACEMENT

In the case that repair or replacement is required during the warranty term, Mindray will provide the following services:

– Portable ultrasound systems: Upon authorization by Mindray service personnel, a service loaner will be shipped via overnight delivery (provided such service is available). Prior to shipping the customer system to Mindray’s Repair Center, the customer should back up all stored data and system presets and remove any patient data. Upon receipt at Mindray, the system will be repaired and returned. The service loaner must be returned promptly to avoid additional charges.

– Cart-based systems: For Resona 7, ZS3 and DC-8 Exp systems, on-site repair is provided by Mindray service representatives during normal business hours. For the Z.One PRO, on-site repair is provided during normal business hours during the first year of the warranty term; parts only support is provided during the following four years.

– Transducers: During the warranty term, transducers may be repaired or replaced as determined by Mindray service personnel.

SOFTWARE UPDATES

Mindray software updates, when and if available, will be made available at no charge while the system is under warranty. Software updates provide changes, enhancements, and improvements that enable the software to perform in accordance with the product specifications defined at the time of equipment purchase. Software updates do not include new software features or options, or new hardware or software operating systems (when such hardware or software is specifically required for operation of the software update). Software updates are offered at the sole discretion of Mindray North America. Installation is not included. Technical assistance is available during regular business hours. On-site installation and/or additional clinical application support can be scheduled at additional charge.

DISCLAIMER: LIMITATION OF LIABILITY

EXCEPT AS EXPRESSLY SET FORTH HEREIN, MINDRAY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Mindray will not be liable for any incidental, special, or consequential loss, damage, or expense directly or indirectly arising from the use of its products. Liability under this warranty, and the buyer’s exclusive remedy under the warranty, is limited to servicing or replacing, at Mindray option, at the factory or an authorized distributor, any product which shall under normal use and service appears to Mindray to have been defective in material or workmanship.

gearsLiving Technology

ZONE Sonography Technology is a constantly evolving, software-based technology, or a “Living Technology”. Living Technology is Mindray’s approach to providing customers with easily upgradable ultrasound enhancements based on its unique and proprietary ZONE Sonography Technology. These upgrades secure product investment protection by ensuring that Mindray’s products remain at the cutting-edge of imaging performance excellence throughout the system’s entire life cycle.

We’ve Got You Covered!

Keeping your premium ultrasound system running at the pinnacle of performance can be an expensive proposition.

Maintaining premium ultrasound equipment and assuring up-time is an essential but expensive proposition in busy medical imaging departments.

Service contracts can cost up to $25,000 per year and loss of revenue from decreased patient throughput when service issues arise can wreak havoc on capital budgets.

Due to the power and flexibility of software-based ZONE Sonography technology, we are able to provide regular upgrades and on-going technical service support to our Resona 7 and ZS3 customers at no additional expense. Our Z5 Investment Protection Plan, an unprecedented 5-year* guarantee, includes:

  • Parts – normal wear and failure (Includes cart, scan module, and transducers)
  • All service needs
  • All software updates**
  • Ongoing state-of-the-art ultrasound
  • No additional expenditure

* Mindray’s standard five (5) year warranty is available in North America.
 For other regions, please check for local offerings.
**Upgrades, such as new application packages and hardware, are optional purchases.